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Work Instructions and Standard Operating Procedures

How we can help you

Clear, easy-to-follow policies, procedures and work instructions are critical to any process driven organization. When done right, these documents get your people – no matter their skill level -- to do the right steps, at the right time, in the right order, leading to efficient task execution and minimizing costly and time consuming mistakes.

With years of experience analyzing and drafting policies, procedures and work instructions, Communication Partners can help your organization with these business critical documents.

Our services come in three categories – you can choose any one or all of these services to get your people and business processes to the next level:

  • Consulting – You get an in depth analysis of the current state of your documents: where are you doing things right, and where is there room for improvement? Applying recommendations from these insights can have an immediate impact.

  • Writing – We can write these documents for you, using best practices in technical writing. In addition, we can help you refine your templates so people in your organization can draft those documents independently.

  • Workshops – Are your line/functional personnel responsible for writing their own policies, procedures, and work instructions? To help them become better writers, we offer a one-day workshop on best practices. This workshops will be customized with your own documents, providing real world examples and exercises to get your people thinking the right way about these documents.


Issues we see

Every organization is different, but in our experience we see common problems:

  • Paired documents are insufficiently distinct – Paired documents – say, a policy and and a work instruction -- tend to "bleed" together and become repetitive.

  • Text from different but related documents infect other documents, creating needless repetition  This inclination to "put in everything"  increases the amount of text, decreases readability, and creates confusion.

  • Best writing practices are not applied Policies/SOPs are not written as high level requirements for a process; work instructions are not written as discrete instructional action steps with easy-to-understand intermediate and final outcomes. Moreover, action steps get buried under dense explanatory text, making it hard for users to see exactly what they should do.

  • Justifications are not provided – Documents are not explicitly aligned to authoritative justifications, such as good manufacturing processes, ICH or ISO requirements, or other standards. This shortcoming becomes especially problematic during regulatory inspections.

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