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Process Improvement
For some
businesses, the final work-product IS communication-whether
it's a consulting report, a PowerPoint presentation,
a white paper, a user manual, a set of technical/functional
specifications. These communication deliverables
are what the customer buys, or an important component
of the final product.
Market research
firms, consulting firms, engineering firms, technology
firms-all
these information intensive businesses produce
client documents each day. But are they producing
documents efficiently? Is there a process to ensure
the right content and the right ideas are in the
right place at the right time?
Communication
Partners can provide practical, executable
advice to streamline the creation of written documents,
PowerPoint slides, and oral presentations. This
advice ranges from creating elegant and easy-to-read
formats-often
providing instantaneous improvements-to
analyzing the creation and review process that
extends through your organization's chain of command.
To
improve communication processes, we follow a four-step
approach:
- Evaluation
of existing work-products-strengths,
weaknesses, opportunities for improvement
- Analysis
of creation process
-how
the work-product is created/written, edited,
revised, approved, and disseminated
- Plan
of improvement-with
specific ideas for reworking formats, responsibilities,
and the "process chain"
- Implementation-working
with your personnel to institute the new process.
The
end-result is enhanced efficiency: not only do
your people complete their work more efficiently,
but your customers can now more easily grasp and
comprehend your communication deliverables.
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